What do I do if my order never arrived?

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Lost packages are a rare occurrence but they do happen. Most often we discover that shipping has been delayed or the package may still be in transit. We are hopeful the following information will be helpful:

First and foremost, please check your spam or promo folders and that your voice mail box is not full to make sure any attempts to contact you about your order have not been overlooked. Processing an order can become delayed or get put on hold because our attempts to make contact receive no response. This causes significant delays.

If you live in an apartment, mobile home park or other type of managed complex, the post office may sometimes drop packages at the office if they won’t fit in the mailbox. We have seen that many times, managers neglect to notify residents about their deliveries.

Please note that if you placed your order without selecting Preferred Tracking or Priority Mail shipping during checkout, we will not have information about the exact whereabouts of your order but will make every effort to determine where your package is.

If you have small mailbox or use a PO Box, the local post office will often leave you a notice to pick up the item at the post office counter. The notice is small and can easily be lost among the abundance of junk mail that we all receive daily. They may also leave a key for a package locker, which again can often be overlooked, so be sure to check out these options if your shipment tracking shows as “delivered” but you cannot locate it.

In the case of international shipments, customs inspections can occur randomly. Even though you may have experienced prompt deliveries from the USA previously, it does not mean all shipments will be as timely. This is not something anyone can control and will be determined by your country’s postal service and customs inspectors. We will notify you when the order is shipped and if tracking is available we will provide that. Once the parcel leaves the United States, tracking information may take up to 10 days for any updates. This is again, something out of our control. However, if tracking has been updated at several points, the transit of the parcel is likely to be going forward.

If some of the items you ordered arrived, but not all, check the enclosed receipt. It should indicate the items that are being shipped separately. Wallet cards, apparel, and certain bulky items will ship separately from documents to protect the documents from being bent or creased.

If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, be sure to ask any others with whom you live if they may have your shipment. We have seen this happen many times, where a spouse or other family member will take a shipment and toss it in the back seat of a car or allow it to accumulate with junk mail.

If it has been more than 40 days since you have placed your order with the ULC.NET Ministry Supply and you are unable to track or locate the delivery of your order, please contact us. Please note if you purchased from the ULC.NET Ministry Supply, our Headquarters does not have information about your order. Likewise, if you purchased from our Headquarters, the ULC.NET Ministry Supply store will not have your order information. Be sure you are contacting the correct place to get information about your order from the place it was ordered from.

We guarantee the delivery of every shipment we send. In the case of a damaged or delayed shipment, we may need to inquire with or file a claim with the postal service or courier. Their requirements are that we allow for a reasonable time period for delivery, except in the cases of guaranteed delivery times (offered by FedEx Express and USPS Express). International shipments can on occasion take much longer than expected (as much as two months in some rare instances).

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